FAQs

Yes, as we are a US non-profit organization. USD currency is noted during the checkout process for both desktop and mobile users. 

Keep in mind, USA and Canadian residents (18+) are eligible to enter our giveaway fundraisers!

Important question! The exact dates for entry and winner announcement timeline are listed on each giveaway webpage under "Sweeps Info". Here is a link to our current fundraisers. Click the one you are curious about, and here's a screenshot example of where to look for the important details:

We do not offer a membership or subscription, so there is nothing to cancel. 🤗 All giveaway fundraisers are completely independent, so enter the ones you like, and skip the ones you don't. We are grateful for your support!

All of our giveaways and winner selection or managed by a third party sweepstakes agency to ensure compliance and execute the random winner drawings. Once entry closes for a giveaway, the sweepstakes agency works through their protocol and legal process for 5-7 days, until they provide us with the winner's name. We, as the nonprofit, do not "select" the winner; it is truly random. 

*The above is true for our registered and bonded vehicle giveaways.  There are other situations which may have a different process and timeline.  Short, bonus giveaways for example may follow a different protocol, but we always ensure a random, fair and compliant selection process.

We love to dial our grand prize winners via FaceTime or video call so that we can share the big news "face-to-face" 🤩 It's so much more fun to drop the exciting surprise like this. Our first contact attempt is typically a FaceTime call during a live broadcast on Instagram and Facebook. We will try several times and also text, if needed. If we are not able to connect during the livestream, that's ok! We will fall back to regular telephone call, email, and/or USPS mail as needed. We do not move on to someone else if the winner doesn't answer our call during the livestream 🤗

1. First, go to: Account Login
2. If you didn't create an account during the checkout process you may create one here using the same email you used to checkout. 
3. Once logged into your account, you will find your unique URL to share with friends and family. If someone enters via your unique link, you will be awarded free bonus entries!

Upon successfully donating online through the fundraiser landing page and entering one of our giveaways via this method, you will receive an order confirmation/receipt via email. Sometimes this email can land in your spam or junk folder, so make sure to check there as well. If you have entered a giveaway via online donation and have not received your confirmation, or if the email was sent to an incorrect address, please reach out to us with the correct information. We will verify your order and resend the email confirmation to the correct inbox. 

Want to verify your entries?

1. First, go to: Account Login
2. If you didn't create an account during the checkout process you may create one here using the same email you used to checkout. 
3. On the account page, you can verify entries for any of our active fundraisers.

You can make account changes directly on our website. This includes updating your name, email phone number, and address. Here's how:

1. First, go to: Account Login
2. If you didn't create an account during the checkout process you may create one here using the same email you used to checkout. 
3. Once logged into your account, the first option you'll see is "Edit Profile." Click on this section to update your name, phone number, and email address.
4. To update your mailing address, select the "Addresses" link found in the left side navigation panel.

If you encounter any issues or have additional questions, please feel free to reach out. We're here to help!

If you believe there was an unauthorized payment or if you require a refund for any reason, please reach out to us at your earliest convenience. While our sweepstakes rules state that all donations are final and no refunds are issued during or after the sweepstakes period, we understand that exceptions may arise. In such situations, it's best to contact us with the details of your order and any supporting documentation you may have, especially if you have flagged the order as fraudulent with your bank. We are committed to resolving these issues for you and assisting in any way we can.

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Yes! A tax receipt will be emailed shortly after your order is processed. This will be sent to the same email address you used to enter.

To receive SMS notifications for your order, please follow the link provided in our response to sign up for SMS updates. This will ensure you receive timely notifications via text.

If your online donation entries are not appearing in your account, double-check that you are logging in with the correct email address used at the time of donation. If the issue persists, please send a screenshot of what you are seeing to help us resolve the matter.

Your online donation entries are secure, and we will ensure they are correctly counted once we verify your account details.  Please note, we have an order management system which receives your online donation, and a separate donation entry tracking system.  As a courtesy, we provide an integration between the two systems to be able to show you your donation entries on our website where you placed the donation.  We are, however, a small organization, and do not have a large IT team.  Occasionally, this integration becomes not supported by one of the platforms.  This does not mean your entries are lost, it simply means we are unable to have the two systems speak to each other to show your entries on our website.  In this case, we can always verify your online donation entries manually as well.

Yes, we can merge online donation entries from different email accounts into one primary account for easier tracking. Please specify which email address you prefer as your main contact, and we will update your account to reflect all your entries under that email.

If your physical or billing address is incorrect, rest assured that it does not affect your eligibility or chances in the drawing. However, please update your contact details directly with us to ensure you are reachable if you are selected as a winner.

We are committed to protecting your privacy. A Race Against Blindness does not sell or share any donor information with external organizations. Your personal details are safeguarded and used only in accordance with our privacy policies.

If you suspect double charging, rest assured that we only process payments based on donor authorization. Should there be any confusion, it may relate to closely timed separate donations to different fundraisers. We can confirm your valid entries across all purchases if needed.

There are several ways to support A Race Against Blindness. You can participate in our fundraisers, spread awareness about retinal diseases within your community and networks, and share our mission. If you are interested in organizing your own fundraising events, we provide toolkits with ideas to assist you in this effort.

You might also consider volunteering your time and skills or connecting us with potential partners who share our mission. Your contributions help us fund research, raise awareness, and support clinical trials for retinal diseases.